Systems Implementation
Shiker ‘Systems Implementation’ service provides governance, project management and technical resources to ensure successful process and tools implementation
Implementing or replacing your CRM, ERP or associated systems can be tricky, especially if you have not prepared in advance. Internal roles, responsibilities, process streamlining and governance all require preparation. Systems implementation is 80% process alignment and 20% technology. But companies usually ‘pass on’ the responsibility to a vendor and then there is a continuing back and forth between the customer and vendor leading to cost overruns and delays.
Our proprietary framework of implementation focuses on process streamlining as part of the systems implementation, we can either work with your chosen systems implementor, in house teams or bring our subcontractors for implementation.
Our Systems Implementation Services ensure a smooth deployment of processes and tools, guiding the team throughout the journey to meet budget, business, and timeline objectives.
Methodology
Systems Implementation usually follows on from the Tech Plan consulting assignment which has a clear roadmap of implementation and prioritisation.
Vendor selection
For CRM, ERP, and other business areas, we help select the right tool tailored to your specific requirements
Contract negotiation
Selecting the right software modules and the best implementation partner is crucial. Shiker also assumes end-to-end contractual responsibility for the implementation
Governance & Cadence
Including all relevant departments in governance is as important as establishing a regular meeting cadence. Effective escalation and decision-making are critical to a project’s success
Project Management
We either use the customer’s project management tool or provide our own to handle task management, project reporting, and issue tracking
Best practice interventions
Shiker’s experience in implementing systems and processes allows us to regularly check and ensure that decisions align with best practices. E.g. use of custom fields and code
Team motivation and training
Most importantly, we engage with the team to ensure they are motivated, aligned with the project’s overall objectives, and well-trained to use the tool, making the learning process enjoyable
Shiker Value
Customers may rely on executives and managers to select tools, vendors, and lead implementations, but this approach may lack the specialized experience needed for project success. Shiker brings that expertise across multiple levels—process, best practices, PMO—and ensures the project reaches a successful conclusion
Martech/CRM
Aligned to the marketing and sales strategy, our approach is to drive the sales funnel and conversion via the right tools
ERP
Breaking down into Purchase to Pay, Record to Report and Order to Cash Processes, we drive a smooth ERP tool implementation
Subscription/Billing
Helping link your product to the right subscription and billing tool either connected or separate form your ERP
IT Security
We provide an end-to-end review and implementation of IT infrastructure components like SSO, Cyber security, IT policies and Software Asset Management
Charges
Charges are on a per week basis covering 3 levels a) Exec b) PM c) Co-ordination all part time basis. Typically, around £4K a week
Case Study
Overview:
The customer, in this case, is a fast growing B2B software firm acquiring 2-3 companies every year and integrating them. The company embarked on a ERP implementation project, but it ran into difficulties with the relationship souring between the customer, and the software vendor implementing the project. Shiker’s role was to act as a catalyst to bring the ERP implementation back on track, so that the customer and vendor teams the team will be able to take the outputs and ‘way of working’ to achieve success in the project.
Working
10 Working Days
Elapsed Time
5 Weeks
Team Members
3 part-time
Net Result
Acquisition of Trade interchange by Everfield