Systems Implementation

Systems Implementation

Shiker ‘Systems Implementation’ service provides governance, project management and technical resources to ensure successful process and tools implementation

Implementing or replacing your CRM, ERP or associated systems can be tricky, especially if you have not prepared in advance.​ Internal roles, responsibilities, process streamlining and governance all require preparation. Systems implementation is 80% process alignment and 20% technology. But companies usually ‘pass on’ the responsibility to a vendor and then there is a continuing back and forth between the customer and vendor leading to cost overruns and delays.​

Our proprietary framework of implementation focuses on process streamlining as part of the systems implementation, we can either work with your chosen systems implementor, in house teams or bring our subcontractors for implementation.

Our Systems Implementation Services ensure a smooth deployment of processes and tools, guiding the team throughout the journey to meet budget, business, and timeline objectives.

Methodology

Systems Implementation usually follows on from the Tech Plan consulting assignment which has a clear roadmap of implementation and prioritisation.

Vendor selection
For CRM, ERP, and other business areas, we help select the right tool tailored to your specific requirements

Contract negotiation
Selecting the right software modules and the best implementation partner is crucial. Shiker also assumes end-to-end contractual responsibility for the implementation

Governance & Cadence
Including all relevant departments in governance is as important as establishing a regular meeting cadence. Effective escalation and decision-making are critical to a project’s success

Project Management
We either use the customer’s project management tool or provide our own to handle task management, project reporting, and issue tracking

Best practice interventions
Shiker’s experience in implementing systems and processes allows us to regularly check and ensure that decisions align with best practices. E.g. use of custom fields and code

Team motivation and training
Most importantly, we engage with the team to ensure they are motivated, aligned with the project’s overall objectives, and well-trained to use the tool, making the learning process enjoyable

Martech/CRM
Aligned to the marketing and sales strategy, our approach is to drive the sales funnel and conversion via the right tools

ERP
Breaking down into Purchase to Pay, Record to Report and Order to Cash Processes, we drive a smooth ERP tool implementation

Subscription/Billing
Helping link your product to the right subscription and billing tool either connected or separate form your ERP

IT Security
We provide an end-to-end review and implementation of IT infrastructure components like SSO, Cyber security, IT policies and Software Asset Management

Charges
Charges are on a per week basis covering 3 levels a) Exec b) PM c) Co-ordination all part time basis. Typically, around £4K a week

Overview:
The customer, in this case, is a fast growing B2B software firm acquiring 2-3 companies every year and integrating them. The company embarked on a ERP implementation project, but it ran into difficulties with the relationship souring between the customer, and the software vendor implementing the project. Shiker’s role was to act as a catalyst to bring the ERP implementation back on track, so that the customer and vendor teams the team will be able to take the outputs and ‘way of working’ to achieve success in the project.

Working
10 Working Days

Elapsed Time
5 Weeks

Team Members
3 part-time

Net Result
Acquisition of Trade interchange by Everfield